Contactful – Frequently Asked Questions

Everything you need to install Contactful, sign in, choose the right pack, and use every feature to get a real outcome: faster follow-ups, cleaner pipelines, and more closed loops on LinkedIn.

Local-firstYour contacts stay yours
Role-based packsRecruiting / Sales / Networking
Fast workflowSave → Tag → Pipeline → Follow up

Downloading & Installation

How to How do I install Contactful from the Chrome Web Store?

Install Contactful in seconds and start organizing LinkedIn profiles immediately.

  1. Open the Chrome Web Store listing for Contactful.
  2. Click Add to Chrome → confirm permissions.
  3. Pin the extension (optional) from the Chrome toolbar.
  4. Open LinkedIn and visit any profile to see the widget.
End benefit: You stop losing important people in tabs, DMs, and bookmarks—everything becomes searchable and actionable.
How to How do I know the extension is working?

Once installed, the Contactful widget appears on LinkedIn profile pages.

  1. Open any LinkedIn profile.
  2. Look for the Contactful widget (or a minimized Contactful button).
  3. Click it and try Save on that profile.
End benefit: Confidence that every profile you touch can be captured into a pipeline—no manual copying required.

Signing In & Packs

How to How do I sign in to unlock packs and sync?

Sign in to connect the extension with your Contactful account at app.contactful.app.

  1. Open the Contactful extension popup.
  2. Click Sign In.
  3. Complete login in the web app.
  4. Return to LinkedIn—your packs should activate automatically.
End benefit: Your contacts, notes and pipeline stages stay consistent—across sessions and devices.
How to How do I confirm my pack is active?

Your active pack determines which modules/features are available.

  1. Go to Upgrade (or your account page).
  2. Check your active plan: Networking, Talent, or Bundle.
  3. Return to LinkedIn and open the widget to see unlocked modules.
End benefit: No guesswork—your workflow matches your role (sales/networking vs recruiting).

Subscriptions, Packs & Billing

FAQ What’s the difference between Networking Pack, Talent Pack, and Bundle?

Packs are role-based feature sets: Networking supports prospecting and relationship follow-ups, Talent supports candidate pipelines and recruiting workflows, and Bundle includes everything.

End benefit: You pay for what you actually use—while keeping your workflows clean and focused.
How to How do I upgrade to a paid plan?

Upgrade in the web app. Payments are handled securely by Stripe.

  1. Open app.contactful.app/upgrade.
  2. Select your pack and confirm billing.
  3. Return to LinkedIn and refresh the page if needed.
End benefit: Higher limits + advanced pipelines → faster follow-ups and fewer missed opportunities.
How to How do I cancel my subscription (and what happens to my data)?

You can cancel anytime from your account dashboard. Your plan stays active until the end of the billing period.

  1. Sign in to the web app.
  2. Open your account settings.
  3. Click Cancel Subscription and confirm.
End benefit: You stay in control. Your saved contacts remain yours, and you can downgrade without losing relationship context.

Core Workflow: Save → Enrich → Organize → Follow Up

How to How do I save a LinkedIn profile as a contact?

Saving creates a permanent “memory” of that person inside your Contactful vault.

  1. Open a LinkedIn profile.
  2. Open the Contactful widget.
  3. Click Save.
  4. (Optional) Add tags and a note immediately.
End benefit: Every valuable profile becomes retrievable in seconds—no more “I know I saw them somewhere”.
How to How do I add notes that actually help me close deals or hires?

Great notes are short, specific, and future-proof (so you can follow up months later).

  1. Open the saved contact.
  2. Add a note like: “Context + next step + date”.
  3. Example: “Met via X. Needs Y. Follow up after Jan 25.”
End benefit: Your follow-ups feel personal and timely—boosting reply rates and trust.
How to How do tags help me work faster?

Tags turn your network into a searchable database (industry, role, seniority, priority, location, etc.).

  1. Add tags to a saved contact (e.g., “CFO”, “Berlin”, “Java”, “Hot Lead”).
  2. Use tag filters to instantly build a shortlist.
  3. Batch your outreach by tag group.
End benefit: You stop “scrolling for people” and start pulling precise lists on demand.

Pipelines (Sales & Recruiting)

How to How do I create a pipeline for recruiting or sales?

Pipelines let you move people through stages like a CRM—without leaving LinkedIn.

  1. Open your pipelines view (in the extension or web app module).
  2. Create a new pipeline (e.g., “Recruiting – Frontend” or “Sales – Q1 Deals”).
  3. Add stages (e.g., “New”, “Contacted”, “Interview”, “Offer”, “Hired”).
  4. Save and start adding contacts to stages.
End benefit: Instant clarity: you always know who is stuck, who needs follow-up, and what the next step is.
How to How do I move a contact between pipeline stages?

Moving a contact updates your “relationship status” at a glance.

  1. Open the pipeline board.
  2. Drag and drop the contact card to the new stage.
  3. (Optional) Add a note: “sent offer”, “scheduled call”, “waiting on reply”.
End benefit: Fewer dropped threads → more hires closed and deals progressed.

Troubleshooting

Fix The widget doesn’t show on LinkedIn. What should I do?

This is usually caused by permissions, page type, or an extension conflict.

  1. Refresh the LinkedIn tab.
  2. Check that the extension is enabled in chrome://extensions.
  3. Make sure you are on a LinkedIn profile page (not a restricted/private view).
  4. Disable other LinkedIn extensions temporarily and test again.
End benefit: Restore the widget quickly so you can keep saving profiles without interruption.
Fix I upgraded but features don’t unlock. What now?

Entitlements sometimes need a refresh in the extension context.

  1. Sign out and sign in again in the web app.
  2. Refresh LinkedIn tab.
  3. Close and reopen the extension popup.
  4. If needed: restart Chrome.
End benefit: You get instant access to premium workflows—no waiting, no confusion.

Security & Trust

FAQ Does Contactful sell my data?

No. Contactful does not sell, rent, or share your personal data with advertisers.

End benefit: Your network stays your competitive advantage—private and protected.
FAQ Does Contactful scrape LinkedIn or automate actions?

No. Contactful stores data you explicitly choose to save. It does not automate LinkedIn actions or bypass platform protections.

End benefit: You keep a clean, compliant workflow while still getting CRM-like structure.

Support

FAQ How do I contact support?

Email us at hi@contactful.app and include a short description + a screenshot (if possible).

End benefit: Faster resolution—so you can get back to recruiting, selling, and networking.

Tip: include your browser version + extension version from chrome://extensions.

Want to unlock packs?
Go to Upgrade, pick billing, then come back to LinkedIn and keep saving profiles.
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